Help Center/ Cloud Operations Center/ User Guide/ Faults/ Issue Management

Updated on 2024-11-20 GMT+08:00

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Issue Management

Issue management allows you to manage all issue tickets of applications. By identifying the actual and potential causes of faults, and managing workarounds and known errors, you can avoid fault recurrence and reduce fault impact. In this module, the whole lifecycle of issues tickets is managed, including ticket creation, acceptance, rejection, transferring, handling, and closure. Issue tickets can be created manually or through northbound APIs.

You can also configure SLA rules. For details about how to configure SLA rules, see SLA Management.

Parent topic: Faults

Previous topic: Improvement Management

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