- Service Overview
- Getting Started
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User Guide
- COC Enablement and Permissions Granting
- Overview
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Application and Resource Management
- Resource Management
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Application Management
- Creating an Application
- Modifying an Application
- Deleting an Application
- Editing an Application Topology
- Creating a Component
- Modifying a Component
- Deleted a Component
- Creating a Group
- Modifying a Group
- Deleting a Group
- Manually Associating Resources with a Group
- Intelligently Associating Resources with a Group
- Transferring Resources
- Disassociating a Resource from an Application Group
- Viewing Resource Details
- Viewing Capacity Rankings
- Multi-cloud Configurations
- Cross-Account Resources
- Resource O&M
- Automated O&M
- Faults
- Change Management
- Resilience Center
- Task Management
- Basic Configurations
- Viewing Logs
- Best Practices
- API Reference
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FAQs
- Product Consulting
- Resource Management FAQs
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FAQs About Resource O&M
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Patch Management FAQs
- What Can I Do If the Patch Baselines Do Not Take Effect?
- What Are the Differences Between the Installation Rule Baselines And User-defined Baselines?
- What Can I Do If Exception all mirrors were tried Is Recorded in the Patch Service Ticket Log?
- Why Can't I Select a Node?
- What Can I Do If the Compliance Report Still Reports Non-compliance for a Patch After the Patch Has Been Repaired?
- What Can I Do If the lsb_release not found Error Occurs During Patch Operations?
- Automation FAQs
- Batch Operation FAQs
- FAQs About Parameter Management
- Resource O&M Permissions and Supported Actions
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Patch Management FAQs
- FAQs About Fault Management
- FAQs About Change Ticket Management
- Resilience Center FAQs
- Change History
- General Reference
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Issue Process
After an issue ticket is created, its status is Not accepted. You can accept or reject the ticket, or transfer it to the owner.
After the issue ticket is accepted, its status becomes Locate the solution. You can enter the issue locating result, transfer the ticket to the owner, upgrade or downgrade the ticket, or suspend it.
After an issue ticket is suspended, it needs to be approved by the creator. After the ticket is approved, the status of the issue ticket changes to Suspend. You can manually cancel the suspension or the suspension is automatically canceled when the specified time arrives.
When you enter the locating result, if you select change-required, the ticket status is To be implemented on the live network. You need to associate with a change ticket and the change ticket has the backfilling result. In this way, the issue ticket can be transferred to the next step.
If an issue ticket does not require change or the issue ticket has a change result, the ticket status is To be verified. The creator confirms whether the issue is resolved or not. If the issue is not resolved, the creator can reject the ticket.
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