Rejecting Issues Tickets

Scenarios

If the issue submitted by the creator is not an issue or for other reasons, the issue ticket can be rejected. After the issue ticket is rejected, the creator can modify and submit the issue ticket again or cancel the issue ticket. After the issue ticket is submitted again, the handler needs to continue to locate and resolve the issue.

Rejecting an Issues Ticket

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues.
3. On the Pending tab page, locate the target issue ticket and click its title.
4. Click Reject in the upper right corner.
5. Enter the reason and click OK.

   The status of the issue ticket is Rejected.