Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Background
Updated on 2024-10-12 GMT+08:00
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Managing Knowledge in the Background

Knowledge compilers can manage knowledge columns and content in the background and publish knowledge after professional review. Agents can search for and browse knowledge details in the foreground.

  • Configuring Columns
    Knowledge compilers organize columns in a tree structure by business dimension to implement knowledge classification and management.
  • Compiling Knowledge
    After configuring a knowledge column, a knowledge compiler can configure the information of a knowledge item such as the knowledge type and knowledge content.
  • Managing Extended Attributes
    Labels can be added to knowledge items using extended attributes so that users can quickly locate them.
  • Reviewing Knowledge
    To ensure the correctness of knowledge content, knowledge items need to be reviewed by reviewers before being published or updated.
  • Managing the Recycle Bin
    The CC-iKBS provides the recycle bin function. When deleting columns and knowledge items, you can move them to the recycle bin to prevent data loss caused by misoperations.
  • Managing Knowledge Versions
    Historical knowledge versions are used to identify knowledge maintenance records. Knowledge compilers can manage and maintain historical knowledge versions based on the versions recorded in the system.
  • Managing Content Templates
    You can use a content template when configuring common knowledge content in the editor to quickly reference the content configured in the template, facilitating knowledge compilation.
Parent topic: Configuring the Knowledge Base