Configuring Columns

Prerequisites

• The Knowledge Base feature has been enabled for the tenant space, and the operator has the Knowledge Base > Knowledge Management > Knowledge Column menu permission.
• Extended attributes can be configured for columns. For details about how to manage extended attributes, see Managing Extended Attributes.

Procedure

1. Sign in to the AICC as a knowledge compiler and choose Knowledge Base > Knowledge Column.
   Figure 1 Category Knowledge
   
   • indicates a column, and indicates a knowledge item.
   • You can search for existing column information based on the knowledge column name, modifier, modification start time, modification end time, and column type.
   • Historical and valid normal columns are displayed on the left.
     • For normal columns, column names are displayed.
     • For historical columns, column names are in Column name(History) format.
   • Subcolumns and valid knowledge items in the selected column are displayed on the right by default.
     • Click to display historical subcolumns and expired knowledge items in the selected column.
     • Click to display normal subcolumns and valid knowledge items in the selected column.
     NOTE:

     The preceding operations are not supported for historical columns.

2. Click . The page shown in Figure 2 is displayed.
   NOTE:

   Only subcolumns can be added to a root column. Subcolumns or knowledge items can be added to a customized column.

   Figure 2 Add Category
   

   Table 1 Parameters on the Add Category page

   Element/Component	Description
   Category Name	Mandatory. The value can contain a maximum of 80 characters.
   Category Path	Path of a column to be added or modified, which cannot be modified.
   maintenance group	Group to which personnel who can maintain the current column belong.
   browse group	Group to which the personnel who can browse the current column belong.
   Category Type	Mandatory. The options are as follows: Normal category: A column of this type and its knowledge items can be displayed on the knowledge base home page. History: A column of this type and its knowledge items cannot be displayed on the knowledge base home page.
   Display on Front Page	Mandatory when Category Type is set to Normal category. Whether to display a column on the knowledge base home page after the column is published. The options are as follows: Yes No
   Validity Period Start/Validity Period End	Mandatory when Category Type is set to Normal category. The time zone of the validity period must be the same as that of the browser.
   Upon Expiration	Mandatory when Category Type is set to Normal category. The options are as follows: Mark: After a column expires, the column status is changed to Expired. [Expired] is automatically added to the column name. Delete: Move a column to the recycle bin. (When a column and its subcolumns are deleted, only the parent column is moved to the recycle bin.) Move to History: Move a column to a specified historical column.
   Move to History	Mandatory when Upon Expiration is set to Move to History. Column to which an expired column is moved.
   Summary	The value can contain a maximum of 256 characters.
   Review and Publish Knowledge in Category	Mandatory when Category Type is set to Normal category. The options are as follows: Yes: Knowledge items in the current column need to be approved before being published. No: Knowledge items in the current column can be directly published without approval.
   Inherit Parent Category Attribute	Mandatory when Category Type is set to Normal category. The options are as follows: Yes: Subcolumns automatically inherit the extended attributes of the parent column. No: Subcolumns do not inherit the extended attributes of the parent column.
   Extended Attribute	Label attributes of the current column. Click Select and select extended attributes. The options are attributes that have been configured and enabled by referring to Managing Extended Attributes.

3. Verify that the information is correct and click Submit.
4. (Optional) Select a column under a knowledge column and click to delete the column and all its subcolumns and knowledge items.
5. Select the new column, click , and create a subcolumn by referring to 2.
6. (Optional) Select the new subcolumn on the right.
   • Click Modify and modify basic column information based on Table 1. Category Path and Category Type cannot be modified.
   • Click Delete to move the column to the recycle bin.
   • Click Unlock and unlock the locked column.
     If the editing of a column is interrupted due to reasons such as sign-out and the column is not saved, the column will be locked. In this case, the value of Locked By is the account of the operator who locks the column.

     NOTE:

     Only the operator who has locked the column can unlock it.

   • Click Permanently Delete to delete the column directly instead of moving it to the recycle bin.
     NOTE:

     Before permanently deleting a column, ensure that the column is no longer needed. Deleted data cannot be retrieved.

   • Click More and choose Move. In the dialog box that is displayed, select the target column, click Submit, and move the column to the target column.
   • Click More and choose Modify Attribute. In the Batch Modify Attributes dialog box, modify Display on Front Page, Validity Period Start, and Validity Period End.
   • Click More, choose Sort, and click Up, Down, or Pin as required. Alternatively, click Adjust to, select the target column, and move the column before or after the target column.