Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Background/ Managing Extended Attributes
Updated on 2024-10-12 GMT+08:00
View PDF
Share

Managing Extended Attributes

Labels can be added to knowledge items using extended attributes so that users can quickly locate them.

Prerequisites

The Knowledge Base feature has been enabled for the tenant space, and the operator has the Knowledge Base > Knowledge Management > Knowl Attribute menu permission.

Procedure

  1. Sign in to the AICC as a knowledge compiler and choose Configuration Center > Knowledge base management > Knowl Attribute.

    Figure 1 Knowl Attribute

  2. Click New.

    Figure 2 Add Extended Attribute
    • Name (mandatory): The value can contain a maximum of 50 characters.
    • Input Type (mandatory): Select Text input, Drop-down list, Radio box, or Check box.

      The input mode of an extended attribute cannot be modified and updated after being saved.

  3. Click OK.
  4. Configure extended attribute details.

    When Input Type is set to Drop-down list, Radio box, or Check box, dictionary values can be configured for the extended attribute.

    1. Click Details in the Operation column corresponding to the new extended attribute.
      Figure 3 Extended Attribute Details
    2. Click New and add attribute dictionary values as required. The extended attribute must have at least one dictionary value.
    3. Set Dictionary Value, which is mandatory. The value can contain a maximum of 100 characters.
    4. (Optional) Click Delete to delete an unnecessary dictionary value. Click Up or Down to sort dictionary values.
    5. After the configuration is complete, click OK.

  5. Click Enable corresponding to the configured extended attribute. The extended attribute status becomes Enable.

    Extended attributes in the Enable state can be referenced by columns and knowledge items.

  6. (Optional) Perform other operations.

    • By default, a new extended attribute is in the Draft state. Click Edit and modify the basic information about the extended attribute. Click Delete to delete the extended attribute.
    • Click Disable corresponding to an enabled extended attribute. The extended attribute status becomes Disable. In this case, the extended attribute cannot be referenced by columns or knowledge items.

      Enabled extended attributes cannot be modified. You can only view their details.

    • Click Enable corresponding to a disabled extended attribute. The extended attribute status becomes Enable.