Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Background/ Reviewing Knowledge
Updated on 2024-10-12 GMT+08:00
View PDF
Share

Reviewing Knowledge

To ensure the correctness of knowledge content, knowledge items need to be reviewed by reviewers before being published or updated.

Prerequisites

  • The Knowledge Base feature has been enabled for the tenant space, and the operator has the Knowledge Base > Knowledge Review > Knowledge Review menu permission.
  • The current user has tasks to be reviewed.

Procedure

  1. Sign in to the AICC as a reviewer and choose Knowledge Base > Knowledge Review.

    By default, all knowledge items to be reviewed are displayed. You can set search criteria, such as Knowledge Name, Submitted By, Task Start Time, and Task End Time, to search for knowledge items. You can also directly select a knowledge item for review.
    Figure 1 Reviewing knowledge items

  2. Click the Pending Review tab and view the list of knowledge items to be reviewed.
  3. Click the name of a knowledge item.

    Review the knowledge details, enter review remarks at the bottom of the page, click Approve or Reject, and then confirm the review result.

    Figure 2 Reviewing a knowledge item

  4. (Optional) Select multiple knowledge items and click Batch Approve or Batch Reject.

    In the dialog box that is displayed, enter the review remarks and click OK.

    Figure 3 Batch Approve

  5. (Optional) Click the My Application tab and view the list of knowledge items submitted by the current account for review.

    • Search for knowledge item information by knowledge item name, submitter, task start time, task end time, and review status.
    • Click the name of a knowledge item to view its knowledge details submitted by the current account.

Follow-up Procedure

  1. Choose Knowledge Base > Review Record and view knowledge review records.

    To use the knowledge review record query function, you must have the Knowledge Base > Knowledge Review > Review Record menu permission.

    Figure 4 Review Record

    You can search for data by knowledge item name, review status, task start time, task end time, submitter, and reviewer.

  2. Click the name of a review record and view the knowledge details and review process.

    Figure 5 Review details