Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Background/ Managing Content Templates
Updated on 2025-01-23 GMT+08:00
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Managing Content Templates

Prerequisites

The Knowledge Base feature has been enabled for the tenant space, and the operator has the Knowledge Base > Template management > Content template menu permission.

Procedure

  1. Sign in to the AICC as a knowledge compiler and choose Configuration Center > Knowledge base management > Content Template.

    Figure 1 Content template management

    You can search for content template data based on the template name, template status, modifier, modification start time, and modification end time.

  2. Add a content template.

    Use one of the following methods as required:

    • Add a template at a time.
      1. Click Add. On the page that is displayed, configure template information.
        Figure 2 Adding a content template
        • Template name (mandatory): Enter a value of no more than 80 characters.
        • Template status (mandatory): Select Draft or Valid.
        • Template description: Enter a value of no more than 400 characters.
        • Template content: Configure the common knowledge content by referring to 2.2-1 Configure common knowledge content.
        • Editing Specifications: Specify the editing requirements for referencing the common knowledge content template.
      2. Click Save.
    • Import templates in batches.
      1. Click Import.
        Figure 3 Import Templates
      2. Click Download Import Template to download the import template to the local PC.
      3. Edit the file content and then save the file.
      4. Click to upload the template file.
      5. Set Import Method. If you select Overwrite Templates with Same Names, the uploaded content template overwrites an existing content template with the same name. If you select Create Directly, the uploaded content template is directly created without overwriting an existing content template with the same name.
      6. Click OK.

  3. (Optional) Perform the following operations on content templates:

    • Select multiple content templates and click Delete to delete them in batches.
    • Select multiple content templates and click Export to export them to the local PC.
    • Click Modify corresponding to a content template to modify the template content. Template status can be set to Invalid.
    • Click Delete corresponding to a content template to deleted it.
    • Click Copy corresponding to a content template. The content template configuration page is displayed for you to add a content template with the same content. The name of the new template is *-copy, and its status is Draft. For details about how to configure a template copy, see 2.7-2 Add a content template.

Follow-up Procedure

Content templates can be imported and exported. A maximum of 10 templates can be imported and exported at a time.

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Knowledge Base Management > Content Template.
  2. Click Import.

    Figure 4 Import Template

  3. Select the template data file, and then click OK to upload the file.

    Before the import, you can download the import template, edit it in the specified format, and then upload it.