Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Background/ Managing Knowledge Versions
Updated on 2024-10-12 GMT+08:00
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Managing Knowledge Versions

Historical knowledge versions are used to identify knowledge maintenance records. Knowledge compilers can manage and maintain historical knowledge versions based on the versions recorded in the system.

Procedure

  1. Sign in to the AICC as a knowledge compiler and choose Knowledge Base > Knowledge Column.

    • The historical version function is not supported for columns.
    • Click a value in the Source Version column to view the latest version of a knowledge item. Target Version displays the number of historical versions of a knowledge item.

  2. Click a value in the Target Version column corresponding to a published knowledge item.

    Figure 1 Manage Knowledge History

  3. (Optional) Click a historical knowledge version name to view its details.
  4. Click Restore corresponding to a historical knowledge version. The page for configuring a new knowledge version is displayed, and the current knowledge item is automatically changed to a historical version.
  5. (Optional) Perform the following operations on historical knowledge versions:

    • Click Delete corresponding to a historical knowledge version to delete it.
    • Select different knowledge versions and click Compare to compare them.