Creating a Contingency Plan

COC provides a set of standardized public contingency plans tailored to typical operational scenarios, covering the majority of routine fault-handling needs and fulfilling general emergency response requirements. However, if your business has unique operational policies, specialized failure scenarios, or finds that the processes, procedures, or role assignments in the public contingency plans do not align with your fault-handling needs, you can create custom contingency plans on COC. These custom contingency plans should be based on your specific application architecture, operational framework, and potential system failure risks. You may flexibly configure core elements of a plan—including fault description, fault-handling workflow, detailed operational steps, assigned responsibilities, and post-resolution validation criteria—according to the anticipated fault type, impact scope, and handling priority. Once created and saved, these custom contingency plans become immediately available for execution. When a matching fault occurs, O&M personnel can quickly retrieve the relevant custom contingency plan and follow its standardized procedures to perform rapid fault localization, mitigation, and recovery. This effectively standardizes fault-handling actions, improves fault-handling efficiency, minimizes business impact, and ensures the continuous and stable operation of critical systems.

Prerequisites

You have enabled the Fault Drills (Professional Edition) package. For details about billing, see Billing Items.

Creating a Contingency Plan

Log in to COC.
In the navigation pane, choose Resilience Center > Contingency Plans.
On the Custom Plans tab page, click Create.

On the displayed page, set basic information.

**Table 1** Basic information parameters
Parameter	Description
Contingency Plan	Enter a contingency plan name.
Enterprise Project	Select the enterprise project to which the contingency plan belongs.
Application	Select the application to which the contingency plan belongs.
Recovery Duration	Enter the expected fault rectification duration, in minutes.
Version	Enter the contingency plan version number.
Summary	Enter the main information about the contingency plan. The value can contain a maximum of 1,024 characters.

Set parameters for troubleshooting.

**Table 2** Troubleshooting parameters
Parameter	Description
Contingency Plan Type	You can choose an automatic plan or a document plan. If you choose an automatic plan, you can use scripts or jobs to rectify faults. If you choose a document plan, you need to manually perform recovery actions step by step to rectify faults.
Handling Method	The value can be Scripts or Jobs. For a document plan, you can also select N/A. Scripts: Select a script. You can select a custom script or public script. Jobs: Select a job. You can select a custom job or public job. N/A: This option can be selected only for a document plan.
Step Name	Step Name: It is mandatory only for a document plan. If you set Handling Method to Scripts or Jobs, the script or job name will be used automatically.
Step Description	Enter the step description. It is mandatory only for a document plan. The description cannot exceed 3 MB.