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Introduction to the Outbound Call Task of an Agent
Updated on 2024-10-12 GMT+08:00
Introduction to the Outbound Call Task of an Agent
An outbound call agent performs outbound call–related operations in the outbound call task of the agent.
The agent outbound call task supports the following outbound call-related operations:
- Manually Making an Outbound Call
- Retrieving/Releasing a number
- Viewing the number list
- Calling the current number
- Viewing and Executing a Previewed Outbound Call
- Viewing a Predicted Outbound Call
- Viewing a Preempted Outbound Call
- Creating a Reserved Outbound Call Task
- Adding a Customer Number to the Blocklist
- Changing an Outbound Number
- Viewing the Outbound Call Result: This function is supported for manual, previewed, predicted, and preempted outbound calls.
- Viewing a reserved outbound call
Prerequisites
If your tenant space is in trial commercial use, outbound calls can only be made to five numbers. Therefore, you need to ask the system operation personnel to add the numbers to be called to the trustlist. Only in this way can you make outbound calls.
Parent topic: Agent Outbound Call Task
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