Creating a Reserved Outbound Call Task
This section describes how to create a reserved outbound call task.
Prerequisites
- The agent is speaking.
- The customer number is not in the blocklist.
Scenario Description
When an agent is executing an outbound call task, if the customer is busy and wants to communicate with the agent at another time, the agent can create an outbound call task and call the customer again at the time specified by the customer.
Procedure
- Sign in to the AICC as an outbound call agent.
- Choose
.Figure 1 Outbound call execution
- Click Reserved Outbound Call. The Create Reserved Outbound Call page is displayed, as described in the following table.
Table 1 GUI elements on the Create Reserved Outbound Call page Element/Component
Description
Customer Number
Number for which a call needs to be reserved.
Reserved Call Time
Reserved call time.
Remarks
Remarks of a reserved call.
- Enter the mandatory information and click Save. The reserved outbound call task is added successfully.
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot