Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks

Updated on 2024-10-12 GMT+08:00

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Intelligent Outbound Call Tasks

Based on the assigned outbound call tasks, agents make outbound calls and configure outbound call results.

Agent Outbound Call Task
A tenant administrator executes the outbound call task through the agent outbound call task and views the outbound call result.
Reserved Manual or Automatic Outbound Call
When a customer wants to be called at another time during an outbound call, an agent can reserve a manual or automatic outbound call at the expected time so that the agent can continue the talk with the customer at the expected time.

Parent topic: Agent Guide(AICC)

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