Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Intelligent Outbound Call Tasks/ Agent Outbound Call Task/ Viewing a Preempted Outbound Call

Updated on 2023-10-12 GMT+08:00

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Viewing a Preempted Outbound Call

Prerequisites

The administrator has created a preempted outbound call task for a specified agent and started the task.
The agent is in the idle state. The preempted outbound call task is configured with outbound call data and has been started.

Procedure

Sign in to the AICC as an outbound call agent.
Choose Outbound Call > Agent Call.

Figure 1 Agent outbound call task
Click the outbound call result in the row where the task is located. For details, see Viewing the Outbound Call Result.

Parent topic: Agent Outbound Call Task

Previous topic: Viewing a Predicted Outbound Call

Next topic: Creating a Reserved Outbound Call Task

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