Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Intelligent IVR/ Other Operations/ Managing the Call History/ Querying the Call History

Updated on 2023-09-20 GMT+08:00

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Querying the Call History

Procedure

Choose Configuration Center > Flow Configuration > Intelligent IVR.
Choose System Management > Historical Call and click the Call History tab.
Set at least one of the time segment and calling number as the search criteria.
Click Search to query all records.
Click Call Details to view the details of a single call record.

Parent topic: Managing the Call History

Previous topic: Managing the Call History

Next topic: Querying the Call Statistics Dashboard

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