Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Intelligent IVR/ Other Operations/ Managing the Call History/ Querying the Call Statistics Dashboard

Updated on 2023-09-20 GMT+08:00

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Querying the Call Statistics Dashboard

Choose Configuration Center > Flow Configuration > Intelligent IVR.
Choose System Management > Historical Call and click the Call Statistics Dashboard tab.
Set the search criteria.
- If you select By hour, the date and access code are mandatory.
- If you select By day, the access code is mandatory.
Click Search.

By hour: The hourly statistics of the access code on the specified day are queried.

By day: The daily statistics in the last 30 days are queried.

Parent topic: Managing the Call History

Previous topic: Querying the Call History

Next topic: Querying the Service Capability Dashboard

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