Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Enable Connection to the Robot Assistant?

Updated on 2025-11-07 GMT+08:00

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How Do I Enable Connection to the Robot Assistant?

Context

Only the email and SMS channels do not support the robot assistant.

Procedure

Click to enable Access Robot Assistant.
Select a robot assistant. The robot assistant is configured in the intelligent IVR. For details, see Configuring the Intelligent Agent Assistant.

The search criterion All accessible organizations is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement. When the tenant parameter is set to Yes, the robot assistant can be searched by OU. In addition, a non-administrator account that is not configured with the OU permission can search for only the robot assistants under the current OU.
Click Next.

Parent topic: FAQ

Previous topic: How Do I Enable Connection to the Intelligent Robot?

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