FAQ

This section describes the common problems that may occur during channel configuration.

• How Do I Set the Click-to-Dial Called Route?
  After Click To Call is enabled, a customer can initiate a voice or video call during a text chat with an agent.
• How Do I Enable the Last Agent Mode?
  After Last Agent Mode is enabled, when a customer is connected to an agent through a channel, the session is preferentially assigned to the agent who chats with the customer last time.
• How Do I Set Session End Due to No Customer Reply?
  After Session End Due to No Customer Reply is enabled, the timeout period for no customer reply and session end message can be customized.
• How Do I Set Session Transfer Due to No Agent Reply?
  After Session Transfer Due to No Agent Reply is enabled, the timeout period for session transfer due to no agent reply and prompt message for agent reassignment can be customized.
• How Do I Set Session Transfer?
  You can set Session Transfer to configure multimedia skill queues displayed on the transfer page.
• How Do I Set the Third-Party Authentication Key?
  
• How Do I Enable Offline Messages?
  After Offline Messages is enabled, an agent can receive offline messages sent by a customer during non-working time or when the agent fails to be connected. The agent can also proactively contact the customer.
• How Do I Enable Message Push?
  
• How Do I Enable the Auto Reply and Non-Workday Reply Functions?
  After the functions are enabled, emails or SMS messages can be automatically replied to customers based on the configured notification template.
• How Do I Enable Connection to the Intelligent Robot?
  After Connecting to the Intelligent Robot is enabled, a customer communicates with the robot after accessing the system through a channel.
• How Do I Enable Connection to the Robot Assistant?
  
• Creating an App Using a Facebook Developer Account
  
• How Do I Set Automatic Email Reply?
  The email channel supports automatic email reply using the intelligent robot.