Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring the Preconfiguration Intelligent Flows/ Configuring the Intelligent Agent Assistant
Updated on 2025-11-07 GMT+08:00
View PDF
Share

Configuring the Intelligent Agent Assistant

The intelligent agent assistant can improve the customer service efficiency and quality, reduce the waiting time of customers, and enable agents to focus on more complex issues.

  • Configuring the Intelligent Agent Assistant
    This section describes the overall process of configuring the intelligent agent assistant. If the voice and video workbench is used, perform the operation steps for the voice and video workbench. If the online chat workbench is used, perform the operation steps for the online chat workbench.
  • Scripts
    To use the intention and script recommendation functions of the intelligent agent assistant, perform the following operations.
  • Q&As
    To use the FAQ recommendation function of the intelligent agent assistant, configure Q&As in the intelligent IVR.
  • Sensitive Words
    To use the sensitive word prompt function of the intelligent agent assistant, create sensitive words on the Intelligent IVR page.
  • Intelligent Agent Assistant Flow Description
Parent topic: Configuring the Preconfiguration Intelligent Flows