Intelligent Agent Assistant Flow Description

The following figure shows the preconfigured intelligent agent assistant flow.

This flow implements the following functions:

1. In the Language Initialization variable assignment diagram element, the default language of the global variable is English.
2. The Greeting response diagram element plays the greeting to the customer. The voice file needs to be customized in Chinese and English.
3. The Interface Invoking diagram element at point 3 determines whether the agent or customer at point 2 speaks English or Chinese and assigns the language variable to the global variable.
4. The Branch Judgment diagram element at point 4 identifies the interaction information.
   • If the inspection object is a customer, semantic recognition, sentiment analysis, and Q&A retrieval are performed, and the Robot Reply diagram element at point 6 is invoked to assign the response result to the flow variable.
   • If the inspection object is an agent or operator, sentiment analysis is performed, and the Robot Reply diagram element at point 6 is invoked to assign the response result to the flow variable.
   • If an error such as timeout or unknown intention occurs, the Interface Invoking diagram element at point 5 is invoked. The interaction information is directly used to invoke the Q&A interface to obtain a recommended reply.
5. The Robot Reply diagram element returns the recommended reply and sensitive words.
6. If the result is not empty, the next cycle starts.

Modify the greeting voice templates and invoke the knowledge recognition interface in an Interface Invoking diagram element to implement the intelligent agent assistant function.

• Greeting Resource Templates
  Resource templates in the first response of the intelligent agent assistant flow can be configured and modified by the customer or preconfigured by the business personnel based on the customer requirements.