Changing an Outbound Number

Scenario Description

When an agent executes an outbound call task, if a customer wants the agent to call another number, the agent can change the outbound number.

Procedure

1. Sign in to the AICC as an outbound call agent.
2. Choose Outbound Call > Agent Call.
   Figure 1 Outbound call execution
   

3. Click . The window for changing the reserved outbound call number is displayed. The GUI elements are as follows.

   Table 1 GUI elements on the Changing Outbound Number page

   Element/Component	Description
   Customer Number	Customer number to be changed.
   Remarks	Remarks of a reserved call.

   Figure 2 Changing Outbound Numbers
   

4. Enter the mandatory information and click Save. The outbound number is changed successfully.