Viewing and Executing a Previewed Outbound Call Task

Prerequisites

• The administrator has created a previewed outbound call task for a specified agent and started the task.
• The agent is in the idle state. The previewed outbound call task is configured with outbound call data and has been started.

Procedure

1. Sign in to the AICC as an outbound call agent.
2. Choose Outbound Call > Agent Call.
   Figure 1 Outbound call task page
   

3. In the Preview Outbound Call area, click Call to make an outbound call.

   Table 1 Elements in the preview information

   Element/Component	Description
   Outbound Call ID	ID of the current previewed outbound call.
   Called Number	Outbound number.
   Operation	Operations that can be performed.

4. After the call ends, view the outbound call result. For details, see Viewing the Outbound Call Result.