Help Center/ Server Migration Service/ FAQs/ Agent Installation and Startup

Updated on 2026-03-19 GMT+08:00

Agent Installation and Startup

How Do I Download the SMS-Agent for Windows and the Verification File?

How Do I Download and Install the Agent on Source Servers?

What Can I Do If I Fail to Download the Agent Installation File?

How Do I Verify the Integrity of the Migration Agent Software Package?

Why Wasn't My Source Server Added to the SMS Console After I Configured the Agent?

How Do I Configure Certificate Verification in the SMS-Agent Configuration File?

Where Can I Find the Agent Run Logs?

How Do I Resolve Error "SMS.5109 The application cannot be started due to incorrect parallel configuration" When I Start the Agent?

Why Does the Agent Not Start the First Time I Launch It?

Why Does the Windows Agent Executable Not Run When I Double-Click It?

How Do I Fix Error "INTERNAL ERROR: cannot create temporary directory!" When I Start the Agent?

How Do I Troubleshoot Failures of Pasting the AK/SK Pair When I Start the SMS-Agent (Python 2) on Windows Server 2008?

How Do I Resolve Error "utf-8 codec can't decode byte 0xce in position0: invalid continuation byte" When I Start the Agent?

How Do I Restart the Agent?

How Do I Fix Agent Startup Failures Due to Insufficient Space in /tmp on a Linux Source Server?

How Do I Fix Error "Failed to start sms agent! disks" When I Start the Agent on a Linux Source Server?

How Do I Fix Error "Failed to obtain information about disk %s" When I Start the Agent on a Linux Source Server?

How Do I Choose When the System Asks Whether to Disable the Google Services Detected on My Source Server on Google Cloud?

What Do I Do If a Source Server's Name I Modified on the SMS Console Is Overwritten After the SMS-Agent Is Restarted?

How Do I Fix the Error "DLL load failed" When I Try to Start the SMS-Agent on a Windows Source Server?

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