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How Do I Fix Error "Failed to obtain information about disk X" When I Start the Agent on a Linux Source Server?
Updated on 2023-03-16 GMT+08:00
How Do I Fix Error "Failed to obtain information about disk X" When I Start the Agent on a Linux Source Server?
Symptom
When you started the Agent on a Linux source server, you received message "Failed to obtain information about disk %s. Cause: unknown physical volume!"
Possible Causes
The source server uses LVM and there are unknown physical volumes on the server. The Agent cannot collect the information about these volumes.
You can run the pvs command on the source server to check the details about its physical volumes.
Solutions
- Contact technical support of the source platform to restore the source server.
- After the source server is restored, run the pvs command to check if there are still any unknown physical volumes on the server.
If there are no unknown physical volumes, perform the migration again.
Parent topic: Agent Installation and Startup
Agent Installation and Startup FAQs
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- What Can I Do If I Fail to Download the Agent Installation File?
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- How Do I Configure Certificate Verification in the SMS-Agent Configuration File?
- Where Can I Find the Agent Run Logs?
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- How Do I Unlock a Target Server Manually?
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- How Do I Fix Agent Startup Failures Due to Insufficient Space in /tmp on a Linux Source Server?
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