What Can I Do If I Fail to Download the Agent Installation File?
- Check that your computer can access the Internet. Then, run the following command in the cmd window to check whether Address is followed by the IP address shown in the figure below.
nslookup sms-agent-2-0.obs.ap-southeast-1.myhuaweicloud.com
- If the IP address is not displayed, add the following record to the hosts file, and download the package again:
100.125.100.2 sms-agent-2-0.obs.ap-southeast-1.myhuaweicloud.com
In Windows, the hosts file is stored in the C:\Windows\System32\drivers\etc directory and can only be edited by the super administrator. In Linux, the hosts file is stored in the /etc directory.
- If the IP address is displayed, check whether the domain name corresponding to the IP address is in the hosts file. If it is, delete the record and download the package again.
- If the download still fails after you have performed the preceding steps, you are advised to use another computer to download the package and upload it to the source server from there.
Agent Installation and Startup FAQs
- How Do I Download and Install the Agent on Source Servers?
- What Can I Do If I Fail to Download the Agent Installation File?
- How Do I Verify the Integrity of the Agent Installation File?
- Why Wasn't My Source Server Added to the SMS Console After I Configured the Agent?
- How Do I Configure Certificate Verification in the SMS-Agent Configuration File?
- Where Can I Find the Agent Run Logs?
- Why Is My Target Server Locked During the Migration?
- How Do I Unlock a Target Server Manually?
- How Do I Resolve Error "The application cannot be started due to incorrect parallel configuration" When I Start the Agent?
- Why Does the Agent Not Start the First Time I Launch It?
- Why Does the Windows Agent Executable Not Run When I Double-Click It?
- How Do I Fix Error "INTERNAL ERROR: cannot create temporary directory!" When I Start the Agent?
- How Do I Troubleshoot Failures of Pasting the AK/SK Pair When I Start the Agent (Python 2)?
- How Do I Resolve Error "utf-8 codec can't decode byte 0xce in position0: invalid continuation byte" When I Start the Agent?
- How Do I Restart the Agent?
- How Do I Fix Agent Startup Failures Due to Insufficient Space in /tmp on a Linux Source Server?
- How Do I Fix Error "Failed to start sms agent! 'disks'" When I Start the Agent on a Linux Source Server?
- How Do I Fix Error "Failed to obtain information about disk X" When I Start the Agent on a Linux Source Server?
- How Do I Choose When the System Asks Whether to Disable the Google Services Detected on My Source Server on the Google Cloud?
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