Updated on 2025-04-21 GMT+08:00
Service Content
You can obtain part or all of the following support contents, depending on the support plan you purchased.
- Self-Service
- Non-Technical Support
- Technical Support
- Who Can Submit Service Tickets
- Issue Severity and Response Time
- Service Ticket Handler
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Key Event On-Duty Service (Basic Edition)
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Monthly Service Reports
- Enterprise Bill Consulting
- Enterprise Care Plan
- Optimization Advisor (OA)
- Training
- Support Channels
Parent topic: Service Overview
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