Help Center/ Support Plans/ Service Overview/ Service Overview/ Service Content/ Incident Handling

Updated on 2025-11-07 GMT+08:00

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Incident Handling

Huawei Cloud provides services for different support plans through various levels of incident (ticket) handling personnel. These levels, from lowest to highest, are: Technical Engineer, Technical Expert, and Senior Technical Expert, aiming to offer more professional and efficient assistance to customers in resolving issues.

Parent topic: Service Content

Previous topic: Issue Severity and Response Time

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