Non-Technical Support

Non-technical support is provided to address account, billing, and quota issues. Huawei Cloud provides different combinations of support channels for support plans at different levels.

In addition to 24/7 support via service tickets, higher-level support plans provide 24/7 support via callbacks and IM groups (WeLink). Support via IM groups is only provided in Asia Pacific, but over time, it will be gradually available in other regions.

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