Updated on 2022-09-27 GMT+08:00

Support Channels

HUAWEI CLOUD provides four support channels, which can be combined based on the support plans purchased by customers.

Table 1 Support channels

Channel

Description

Service ticket

Customers can create and manage service tickets through the service ticket management console or OpenAPI.

Callback

Give your phone number to HUAWEI CLOUD to obtain support through callback from customer service.

Web Chat

Interact with HUAWEI CLOUD customer service personnel through the web page on the service ticket management console.

Designated TAM

Contact the designated TAM through email, phone, or IM software for technical support.