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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Support Channels
HUAWEI CLOUD provides four support channels, which can be combined based on the support plans purchased by customers.
Channel |
Description |
---|---|
Service ticket |
Customers can create and manage service tickets through the service ticket management console or OpenAPI. |
Callback |
Give your phone number to HUAWEI CLOUD to obtain support through callback from customer service. |
Web Chat |
Interact with HUAWEI CLOUD customer service personnel through the web page on the service ticket management console. |
Designated TAM |
Contact the designated TAM through email, phone, or IM software for technical support. |
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