Monthly Service Reports

Each monthly service report contains a support summary, resource usage, service tickets, security protection, and optimization recommendations.

The monthly service report for each month is sent to the email address associated with your Huawei Cloud account or any other specified email addresses before the 10th of the following month. When there are statutory holidays, the delivery date may be postponed accordingly.

In certain cases, monthly service reports may not be created or delivered due to constraints on data collection. For example, it may not be appropriate to create monthly reports when a deployment architecture is still in the POC phase because the architecture may be changing a lot. In addition, the tools may be unable to collect monthly data in some deployment scenarios specific to Dedicated Cloud.
During the output of a monthly service report, Huawei Cloud has to collect the O&M data of your cloud infrastructure. Such data is used only for preparing monthly service reports. It is not used for any other purposes. The table below describes the types of data collected and what it is used for.

Data Type	Description	Collection and Storage	Purpose
Service ticket data	Technical and business service tickets. Ticket information includes the ticket ID, description, problem severity, creation time, and when the issues were fixed.	An automatic tool calls the service ticket API to query results. Data is not stored during the query. The results used for monthly service reports are stored independently for each tenant.	To automatically collect and analyze statistics, and generate relevant service ticket data for monthly service reports.
Cloud resource instance data	A list of resources you created and the quantity of each resource. Information includes the resource ID, name, status, specifications, creation time, IP address, usage, and basic configurations related to service resources.	An automatic tool calls cloud service APIs to query results. Data is not stored during the query. The results used for monthly service reports are stored independently for each tenant.	To automatically collect and analyze statistics, and generate relevant cloud resource data for monthly service reports.
Resource load monitoring data	Resource monitoring metrics such as CPU usage, memory usage, disk usage, disk read/write rate, IP outbound bandwidth, IP inbound bandwidth, number of concurrent connections, number of new connections, network delay, and network packet loss rate.	An automatic tool calls cloud service APIs to query results. Data is not stored during the query. The results used for monthly service reports are stored independently for each tenant.	To automatically collect and analyze statistics, and generate relevant cloud resource data for monthly service reports.
Security configuration and monitoring data	IAM user information, security group configurations, log audit, OBS access control policies, security group configurations, DDoS blocking or scrubbing and diversion records, WAF configurations, application attack records, and more.	An automatic tool calls cloud service APIs to query results. Data is not stored during the query. The results used for monthly service reports are stored independently for each tenant.	To automatically collect and analyze statistics, and generate relevant security protection details for monthly service reports.
Expenditure data	Monthly expenditure details in your account.	An automatic tool calls operations APIs to query results. Data is not stored during the query. The results used for monthly service reports are stored independently for each tenant.	To automatically collect and analyze statistics, and generate relevant expenditure data for monthly service reports.