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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
-
General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
-
General
- General Reference
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Change History
Date |
Description |
---|---|
2021-04-27 |
This issue is the sixth official release. Updated section Service Catalog. Updated section Architecture Support. |
2021-04-09 |
This issue is the fifth official release. Added sections Availability Check and Resource Monitoring and Optimization. |
2020-03-31 |
This issue is the fourth official release. Added section Billing. |
2019-10-08 |
This issue is the third official release. Optimized the chapter structure of the service content. |
2019-09-11 |
This issue is the second official release. Added the description about data collection in section Operations Support. |
2019-04-30 |
This issue is the first official release. |
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