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Third-Party Software Support

Updated at: Mar 16, 2020 GMT+08:00

Third-party software support is introduced by HUAWEI CLOUD to share with customers experience in using third-party software during development, operation, and O&M, and help customers resolve difficulties in service deployment and O&M. The suggestions on third-party software provided by the HUAWEI CLOUD service assurance team are only for experienced system administrators or other related IT personnel. HUAWEI CLOUD is not responsible for the implementation of these suggestions.

HUAWEI CLOUD will recommend solutions to problems that occur when you deploy or run services using third-party software:

  • Tools for easy access to HUAWEI CLOUD servers to deploy services: OpenVPN, SSH, mstsc, SCP, and SFTP.
  • HUAWEI CLOUD server security policy configuration tools: Linux iptables and Windows Firewall.
  • Common databases: MySQL and Microsoft SQL Server.
  • Common web servers: Apache, Nginx, and IIS.

For third-party application problems beyond the preceding scope, contact your application provider or ask for help from relevant application communities. You can also purchase third-party software or services from HUAWEI CLOUD Marketplace or seek help from the forum of HUAWEI CLOUD Community.

HUAWEI CLOUD does not guarantee to provide suggestions on all problems within the third-party application scope. The following table Table 1 lists the supported third-party software:

Table 1 Third-party software supported by HUAWEI CLOUD

Category

Third-Party Software

Version Range

Support Scope

Remote access and file copying tools

OpenVPN

Official OpenVPN releases compatible with all Linux and Windows system images provided by HUAWEI CLOUD, with the version later than 2.1

  • Troubleshooting of failures in installing and starting OpenVPN
  • Troubleshooting of connection failures on the service side

SSH

Native SSH on each Linux image provided by HUAWEI CLOUD

  • Troubleshooting of failures in starting the SSH service
  • Troubleshooting of connection failures on the service side

mstsc

Native mstsc on each Windows image provided by HUAWEI CLOUD

Troubleshooting of failures in starting Remote Desktop Services (RDS) on the server side

SCP

Native SCP on each Linux image provided by HUAWEI CLOUD

  • Troubleshooting of SCP connection errors
  • Troubleshooting of connection failures on the service side

SFTP

Native SFTP on each Linux image provided by HUAWEI CLOUD

  • Configurations for logging in to the FTP server using a system account
  • Troubleshooting of connection failures on the service side

Security policy tools

Linux iptables and firewall

Linux images provided by HUAWEI CLOUD

Basic syntax rules of iptables and firewall

Windows Firewall

Windows images provided by HUAWEI CLOUD

Methods of adding basic inbound and outbound rules

Common databases

MySQL

Official MySQL 5.x official releases compatible with all Linux and Windows system images provided by HUAWEI CLOUD

  • Installation and deployment suggestions
  • Troubleshooting of basic connection problems

Microsoft SQL Server

Microsoft SQL Server 2008 and 2012

  • Installation and deployment suggestions
  • Troubleshooting of basic connection problems

Common web servers

Apache

Apache 2.2 and later

  • Installation and deployment suggestions
  • Troubleshooting of basic connection problems

Nginx

Nginx community 1.8 and later

  • Installation and deployment suggestions
  • Troubleshooting of basic connection problems

IIS

IIS 7.0 and later

  • Installation and deployment suggestions
  • Troubleshooting of basic connection problems

HUAWEI CLOUD will launch more refined third-party software support services as the business continuously grows.

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