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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Availability Check
We analyze the resource distribution of cloud services, identify risks in high availability (HA) of cloud services, best practices for cloud service deployment, and usage restrictions on cloud services, and provide optimization suggestions.
- HA of cloud services: We focus on HA designs in availability zones (AZs), with services in active/standby or cluster mode.
- Cloud service deployment best practices: We pay attention to cloud service resource specifications selection and cloud service usage methods.
- Usage restrictions on cloud services: These restrictions include cloud service resource quota and bandwidth limit.
CAUTION:
The Enterprise support plan includes availability check at most one time each natural year. You are advised to submit an application three working days in advance.
Parent topic: Service Content
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