What Can I Do If the Agent Status Is Still "Not installed" After Installation?
Precautions
On a server, you only need to install the agent once.
After the installation, you are advised to restart the servers before enabling HSS and binding quotas.
Possible Cause
Now both the HSS (New) and HSS (Old) consoles are in use. The agent and protection statuses of a server can be properly displayed on only one of the consoles.
For example, if you have installed the agent on server A on the old console and try installing it again on the new console, a message will be displayed indicating the installation has succeeded, but the installation status on the new console will still be Not installed.
Solution
Use only one console. Do not switch between the old and new consoles.
You can upgrade the agent to use HSS (New). The upgrade is free of charge and does not affect services.
HSS (New) provides stronger ransomware protection and added application protection capabilities, which are not available in the old version. You are advised to use the new version.
Agent FAQs FAQs
- Do I Need to Install the HSS Agent After Purchasing HSS?
- Is the Agent in Conflict with Any Other Security Software?
- How Do I Install the Agent?
- How Do I Uninstall the Agent?
- What Should I Do If Agent Installation Failed?
- How Do I Fix an Abnormal Agent?
- What Is the Default Agent Installation Path?
- How Many CPU and Memory Resources Are Occupied by the Agent When It Performs Scans?
- Do WTP and HSS Use the Same Agent?
- How Do I View Servers Where No Agents Have Been Installed?
- What Can I Do If the Agent Status Is Still "Not installed" After Installation?
- How Do I Upgrade the Agent?
- What Do I Do If the HSS Upgrade Fails?
- What If I Do Not Upgrade from the HSS (New) Version?
- What Addresses Do Huawei Cloud ECSs Access After the Agent Is Installed?
- How Do I Use Images to Install Agents in Batches?
- What Do I Do If I Cannot Access the Download Link of the Windows Or Linux Agent?
- What Do I Do If Agent Upgrade Fails and the Message "File replacement failed" Is Displayed?
- What Can I Do If Agents Failed to Be Installed in Batches and a Message Is Displayed Indicating that the Network Is Disconnected?
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