What Is the Process of Generating an Incident?

There are three methods available: manual incident creation, converting alarms to incidents, or automatically generate an incident based on an incident forwarding rule. The detailed processes of the three operation methods are as follows.

Manually Creating an Incident

Choose Incident Management > Incident Center. On the displayed page, create an incident ticket. For details, see Creating an Incident Ticket.

Converting an Alarm to an Incident

Choose Incident Management > Alarms to create an incident ticket. For details, see Converting Alarms to incidents.

Automatically Generating Incidents Based on Forwarding Rules

To automatically generate an incident based on a forwarding rule, perform the following operations:

Log in to COC.
Synchronize engineer information. For details, see O&M Engineer Management.
Configure shift schedules and add members to the shift schedules. For details, see Shift Schedule Management.
Integrates the monitoring system to automatically report alarm information. For details, see Data Source Integration.
Configure a incident forwarding rule to generate incidents based on the rule. For details, see Configuring an Incident Forwarding Rule.
To receive incident notifications after an incident is generated, configure the automated notification feature. For details, see Notification Management.