Overview
Schedule management allows you to centrally manage O&M engineers and customize shift schedules. You can create scheduling scenarios and roles, and add O&M engineers to schedules.
- When you need to set or obtain O&M engineers in a schedule, go to the Shift Schedule Management page to configure or query a shift schedule.
- The created shift schedules can be directly sed to set personnel parameters in O&M services such as Incident Forwarding Rules, Incident Center, Automated O&M, Notification management, and Change Ticket Management.
Scheduling Scenarios
Multiple shift schedules can be used for a scheduling scenario. When creating a scheduling scenario, you need to specify the scheduling mode and dimension. The configuration varies according to your selection.
Roles
A scheduling role is the minimum unit for setting a schedule. Multiple roles can be created in a scheduling scenario, and each role can be attached to multiple O&M engineers.
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