Help Center/ Cloud Operations Center/ User Guide/ Basic Configurations/ Shift Schedule Management/ Creating a Shift Schedule
Updated on 2026-06-23 GMT+08:00
View PDF
Share

Creating a Shift Schedule

In core operational scenarios such as incident response and configuration changes, it is critical to quickly and accurately identify the designated on-call personnel as accountable parties—ensuring timely issue resolution and compliant execution of change operations. To meet this need, COC enables you to create dedicated shift scenarios and role-based structures, ensuring systematic and fine-grained management of on-call personnel. You can define shift scenarios tailored to specific business contexts—such as incidents or changes—and then establish corresponding shift roles based on job responsibilities and team workflows. When an incident or change is triggered, the system automatically links to the relevant shift scenario and roles, retrieving the correctly assigned personnel to carry out required actions. This approach effectively eliminates confusion in personnel handoffs and ambiguity in accountability, significantly improving O&M efficiency. It also ensures that shift schedule management is tightly aligned with real-world O&M demands, enhancing both the professionalism and relevance of personnel management in day-to-day cloud operations.

Creating a Shift Schedule

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. On the displayed page, click Create Schedule.
  4. Set parameters for a shift scenario.

    • Select from Existing: Select an existing shift scenario and add a shift role. You can view the roles in the scenario.
    • New Scenario: Create and configure a new shift scenario.
      Table 1 Parameters for creating a shift scenario

      Parameter

      Description

      Scenario Name

      Customize the name of the shift scenario.

      Shift Type

      The options are Non-fixed shift (Monday-Sunday) and Fixed shift.

      • Non-fixed shift (Monday–Sunday): Manage personnel by different shifts. Shifts can be generated by time according to shift rules.
      • Fixed shift: Manage personnel by a fixed shift. Personnel are directly assigned to shift roles.

      Dimension

      The options are Application and Global.

      • Application: The shift schedule is created for a specific application. If the shift schedule is to be set for different regions of an application, you can select a region.
      • Global: The schedule is created for global applications.

      Scenario Description

      (Optional) Enter the description of the shift scenario.

  5. Set parameters for shift roles.

    Table 2 Parameters for shift roles

    Parameter

    Description

    Name

    Customized a role name.

    Description

    (Optional) Describe the role.

    Add Role

    Click Add Role to add more roles.

  6. Click OK.

    Click Add Owner to configure the corresponding personnel for the created shift schedule. When you set different shift types and dimensions, the method of adding personnel varies. For details, see Adding Personnel to a Shift Schedule.

Adding Personnel to a Shift Schedule

Before adding shift personnel to your schedule, ensure that the personnel list is complete on the Personnel Management page and the shift scenario and corresponding shift roles have been created.

To configure an application-based shift, create an application on the Application Management page.

The process for adding personnel varies depending on the shift type and dimension.

Shift Type

Fixed Shift

Non-fixed Shift (Monday to Sunday)

Global

Adding personnel to a fixed shift for global applications

Adding personnel to a non-fixed shift for global applications

Application

Adding personnel to a fixed shift for a specific application

Adding personnel to a non-fixed shift for a specific application

This is applies to all applications, and on-call personnel are assigned to a fixed, full-day schedule.

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Select a shift scenario from the drop-down list. (Global+ Fixed shift follows the shift scenario name.)
  4. Select a shift role from the drop-down list on the right.
  5. Click Add Owner to add personnel to the shift schedule.

    Figure 1 Adding personnel to a shift schedule

  6. Select one or more owners from the drop-down list.

    Figure 2 Selecting an owner

  7. Click OK.

    The added personnel can be viewed in the personnel list of the corresponding shift schedule.

    Figure 3 Personnel added

This applies to global applications, and on-call personnel are assigned for a non-fixed schedule.

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Select a shift scenario from the drop-down list. (Global + Non-fixed shift (Monday–Sunday) follows the shift scenario name.)
  4. Click Add Owner to add personnel to the shift schedule.
  5. Set parameters for adding personnel

    Figure 4 Adding personnel

    Table 3 Parameters for adding personnel

    Parameter

    Description

    Start Time

    Select the start date. The shift starts at 00:00 on the selected date.

    End Time

    Select the end date. The shift ends at 23:59 on the selected date.

    Shift Number

    Select the shift number for a day and set shift time ranges and roles for each shift.

    • A maximum of five shifts can be selected at a time.
    • The system will generate N time ranges a day. Configure the corresponding personnel of each role for each time range.
    • You can select one or more personnel. By default, the system sets the first selected person as the owner.

  6. Click OK.

    When you select a shift scenario and time range on the Shift Schedule Management page, you can view added personnel for the shift.

This applies to a specific application, and on-call personnel are assigned for a fixed schedule.

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Select a shift scenario from the drop-down list. (Application + Fixed shift follows the shift scenario name.)
  4. Select a region and an application from the drop-down lists.

    If you want to configure shifts for different regions in the same application, you can select regions. If your business scenario does not involve in different regions, ignore the region selection.

  5. Locate the target application and click Modify in the Operation column.

    Figure 5 Modifying a shift schedule

  6. Select one or more personnel for the shift schedule.

    Figure 6 Selecting personnel

  7. Click OK.

    The added personnel are displayed on the Shift Schedule Management page.

This applies to a specific application, and on-call personnel are assigned for a non-fixed schedule.

Bulk scheduling will overwrite the existing shift assignments—modifying handover times may result in certain time slots becoming unassigned. Please proceed with caution.

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Select a shift scenario from the drop-down list. (Application + Non-fixed shift (Monday–Sunday) follows the shift scenario name.)
  4. Click Add Owner to add personnel to the shift schedule.
  5. Set personnel information.

    Table 4 Parameters for adding personnel

    Parameter

    Description

    Region

    (Optional) Region of the shift.

    A maximum of five regions can be selected.

    If you want to configure shifts for different regions in the same application, you can select regions. If your business scenario does not involve in different regions, ignore the region selection.

    Application

    Application of the shift. Multiple applications can be selected.

    Start Time

    Select the start date. The shift starts at 00:00 on the selected date.

    End Time

    Select the end date. The shift ends at 23:59 on the selected date.

    Shift Number

    Select the shift number for a day and set shift time ranges and roles for each shift.

    • A maximum of five shifts can be selected at a time.
    • The system will generate N time ranges a day. Configure the corresponding personnel of each role for each time range.
    • You can select one or more personnel. By default, the system sets the first selected person as the owner.

  6. Click OK.

    The added personnel are displayed on the Shift Schedule Management page. You can also select a region, an application, or a time range to quickly filter the personnel.

Helpful Links

Shifts can be used in the following scenarios:

Parent Topic: Shift Schedule Management