Creating Shift Schedules

Scenarios

In scenarios for handling incident and change tickets, you need to select an owner in a shift. You can create shift scenarios and roles to manage personnel.

Creating a Shift Schedule

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
3. On the displayed page, click Create Schedule in the upper right corner.
4. Set the shift scenario.
   • Select from Existing: Select an existing shift scenario and add a shift role. You can view the roles in the scenario.
   • New Scenario: Create and configure a new shift scenario.

     Table 1 Parameters for creating a scenario

     Parameter	Description
     Scenario Name	Name of a customized shift scenario.
     Shift Type	The options are Non-fixed shift (Monday-Sunday) and Fixed shift. Non-fixed shift (Monday–Sunday): Engineers work different shifts depending on the schedule. Fixed: Engineers work within fixed working hours.
     Scheduling Dimension	The options are Application and Global. Application: The schedule is created for an application in a specific region (optional). Global: The schedule is globally used regardless of applications.
     Scenario Description	(Optional) Enter the detailed description of the shift scenario.

5. Set the scheduling role.

   Table 2 Parameters for setting a scheduling role.

   Parameter	Description
   Name	Role name that you can customize.
   Description	(Optional) Enter the detailed description of the role.
   Add Role	Click Add Role to add roles.

6. Click OK.

   Access the newly created schedule. Click Schedule. The method of adding engineers varies according to the scheduling mode and dimension. For details, see Adding Shift Personnel.