Adding Shift Personnel

Prerequisites

Before adding shift personnel to your schedule, you need to add them to a list on the O&M Engineer Management page, and then create a shift scenario and roles.

Scenarios

The methods of adding personnel vary depending on shift methods and dimensions. Click the links in the following table to see detailed procedures.

Global Schedule of Fixed Shifts

Application scenario: These schedules are applied to all applications. Shift personnel are fixed in a day.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
3. Select a created shift scenario from the drop-down list in the upper part. (Global+ fixed is displayed next to the scenario name.)
4. Select a shift role from the drop-down list on the right.
5. Click Schedule to add personnel for scheduling.
6. Select a user from the drop-down list. Multiple users can be selected.
7. Click OK.

   Personnel for scheduling are added.

Global Schedule of Non-fixed Shifts

Application scenario: These schedules are applied to all applications. Personnel work in non-fixed shifts.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
3. Select a created shift scenario from the drop-down list in the upper part. (Global + fixed (Monday–Sunday) is displayed next to the scenario name.)
4. Click Schedule to add personnel for scheduling.
5. Set parameters for adding personnel for scheduling.
   • Start Time: Select the start date. The schedule starts at 00:00 on the selected date.
   • End Time: Select the end date. The schedule ends at 23:59 on the selected date.
   • Shift Number: Select the number of shifts in each day.

     A maximum of five shifts can be selected at a time. You need to specify the start and end time of each shift and set the owners of specific roles for each shift.

     You can select multiple owners for each shift.

6. Click OK.

   Personnel for scheduling are added. After a schedule is added, you can select a schedule scenario and time segment on the Schedule page to view the personnel in the schedule.

Application-specific Schedule of Fixed Shifts

Application scenario: These schedules are applied to specific applications. Shift personnel are fixed in a day.

Prerequisites: An application has been created on the Mobile App Management page.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
3. Select a created shift scenario from the drop-down list in the upper part. (Application+ fixed is displayed next to the scenario name.)

   You can quickly filter regions and applications from the drop-down lists in the upper right corner.

   

   You can switch between regions to view the shifts of the same application in different regions. You can leave the region blank if there are no regional differences.

4. Locate the application you want to modify and click Modify in the Operation column.
5. Select one or multiple personnel.
6. Click OK.

   Personnel for scheduling are added. After the schedule is added, you can view the personnel in the schedule on the schedule page.

Application-specific Schedule of Non-fixed Shifts

Application scenario: These schedules are applied to specific applications.

Prerequisites: An application has been created on the Mobile App Management page.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
3. Select a created shift scenario from the drop-down list in the upper part. (Application+ fixed (Monday–Sunday) is displayed next to the scenario name.)
   You can quickly filter regions, applications, and time segments from the drop-down lists in the upper right corner.

   

   You can switch between regions to view the shifts of the same application in different regions. You can leave the region blank if there are no regional differences.

4. Click Schedule.
5. Set parameters for adding personnel for scheduling.
   • Region: (Optional) Region where the schedule is applied. You can select multiple regions.
   • Application: Application where this schedule is applied. You can select multiple applications.
   • Start Time: Select the start date. The schedule starts at 00:00 on the selected date.
   • End Time: Select the end date. The schedule ends at 23:59 on the selected date.
   • Shift Number: Select the number of shifts in each day.

6. Click OK.

   Personnel for scheduling are added. After the schedule is added, you can view the personnel in the schedule on the schedule page.