Adding O&M Engineers

Prerequisites

Before adding O&M engineers to your schedule, you need to add them to a list on the O&M Engineer Management page, and then create a schedule scenario and roles.

Scenarios

The methods of adding engineers vary depending on scheduling modes and scheduling dimensions. Click the links in the following table to see detailed procedures.

Global Schedule of Fixed Shifts

Application scenario: These schedules are applied to all applications. O&M engineers are fixed in a day.

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Shift Schedule Management. On the displayed page, select a created schedule scenario (Global + Fixed is displayed next to the scenario name) and a scheduling role, and click Add Owner.
   Figure 1 Adding the owner of a Global + Fixed scenario
   

Global Schedule of Rotating Shifts

Application scenario: These schedules are applied to all applications. O&M engineers work various shifts over a period.

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Shift Schedule Management. On the displayed page, select a created schedule scenario (Global + Shift (Monday–Sunday) is displayed next to the scenario name), and click Schedule.
   Figure 2 Adding a schedule
   

3. Enter the information about the O&M engineers to be added and click OK.
   Figure 3 Adding O&M engineers
   
   • Start Time: Select the start date. The schedule starts at 00:00 on the selected date.
   • End Time: Select the end date. The schedule ends at 23:59 on the selected date.
   • Shift Number: Select the number of shifts in each day.
   

   All shifts are displayed, and you need to specify the start and end time of each shift and set the owners of specific scheduling roles for each shift.

   You can select multiple owners for each shift.

4. Select the scenario and a date in the upper right corner to view the engineers in a shift.

Application-specific Schedule of Fixed Shifts

Application scenario: These schedules are applied to specific applications. O&M engineers are fixed in a day.

Prerequisites: An application has been created on the Mobile App Management page.

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Shift Schedule Management. On the displayed page, select a created scenario (Application + Fixed is displayed next to the scenario name), region, and application.
   Figure 4 Applications where the schedules are applied
   

3. Click Modify in the Operation column of the list, select a user, and click OK. You can view the added engineer in the list.
   Figure 5 Adding an engineer
   

Application-specific Schedule of Rotating Shifts

Application scenario: These schedules are applied to specific applications.

Prerequisites: An application has been created on the Mobile App Management page.

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Shift Schedule Management. On the displayed page, select a created scenario (Application + Shift (Monday–Sunday) is displayed next to the scenario name), region, and application.
   Figure 6 Applications where the schedules are applied
   
   

   You can switch between regions to view the shifts of the same application in different regions. You can leave the region blank if there is no regional differences.

3. Click Schedule, specify detailed shift information, and click OK. Added engineers are displayed.
   Figure 7 Adding engineers to non-fixed shifts
   
   • Region: Region where this schedule is applied. You can select multiple regions or leave this option blank.
   • Application: Application where this schedule is applied. You can select multiple applications.
   • Start Time: Select the start date. The schedule starts at 00:00 on the selected date.
   • End Time: Select the end date. The schedule ends at 23:59 on the selected date.
   • Shift Number: Select the number of shifts in each day.