Help Center/ Cloud Operations Center/ Getting Started/ Basic O&M Configurations
Updated on 2024-04-12 GMT+08:00
View PDF

Basic O&M Configurations

This section describes how to configure parameters for managing O&M engineers, shift schedules, and notification rules on COC. These are basic O&M configurations and will be used in the incident ticket handling process, configuration of O&M operation owners, review scenarios, and notifications.

  • O&M engineer management: Data on this page is the basic user data of COC and is available for authorized users to use the basic functional modules such as to-do task creation, scheduled O&M, notification management, and incident center.
  • Shift schedule management: You can manage O&M engineers centrally, from multiple dimensions, in different forms, or based on your other custom requirements.
  • Notification management: You can creates notification instances that consists of notification scenarios and matching rules. If rule triggering conditions are met, notifications are sent to specified personnel, implementing automatic notifications.

O&M Engineer Management

You can centrally manage O&M engineers on COC using this feature. You can manage users of the current tenant on the O&M Engineer Management page. The basic user data on the O&M Engineer Management page is synchronized from Identity and Access Management (IAM) and is used by multiple basic functional modules in creating to-do tasks, performing scheduled O&M, managing notifications, managing incidents, and more. For more about O&M engineer management, see COC O&M Engineer Management.

  1. Log in to COC.
  2. In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. On the displayed O&M Engineer Management page, click Synchronize Engineer Info in the upper right corner.

    Figure 1 O&M engineer management

Shift Schedule Management

You can manage O&M engineers centrally, from multiple dimensions, in different forms, or based on your other custom requirements. You can also create shift scheduling scenarios and roles and add members to the scenarios and roles as required.

  1. Log in to COC.
  2. In the navigation tree on the left, choose Basic Configuration > Shift Engineer Management.
  3. On the shift schedule management page, click Create Schedule.

    Figure 2 Creating a shift schedule

  4. Add or select an existing scheduling scenario and a role.

    Figure 3 Selecting a scheduling scenario and a role

  5. Return to the shift schedule management page, locate the schedule created in the previous step, and click Add Owner to configure owner for the schedule.

    Figure 4 Adding a schedule owner

Notification Management

The notification management module allows you to create notification subscription instances that contain notification scenarios and matching rules. When an O&M ticket is generated, the notification module first matches the ticket with notification rules and scenarios, then parses the O&M engineers to be notified, the notification content, and notification method, and finally sends the notification messages.

  1. Log in to COC.
  2. In the navigation pane on the left, choose Basic Configurations > Notification Management. On the displayed page, click Create Notification in the upper right corner.

    Figure 5 Creating a notification

  3. Specify the required information for creating a notification and click OK. For details about terms and notification rules, see COC Notification Management.