Managing Mobile Apps

Scenarios

You can manage configurations of third-party mobile apps and configure parameters for a war room when an incident requires the war room on a third-party mobile app.

Viewing Mobile Apps

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Mobile App Management.
   If the current tenant has been bound to a WeChat account, the binding information is displayed. If the current tenant is not bound to a WeChat account, the page for adding a WeChat key is displayed.

   

   Currently, WeCom, Lark, and DingTalk are supported.

Adding a Mobile App

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Mobile App Management.
3. Select the mobile app you want to enable and click the button for enabling the application now.
4. Set parameters for enabling an app.

   Table 1 Parameters for enabling an app

   Parameter	Description
   Enterprise ID	To obtain the company ID, click My Company in the top menu. In the left navigation pane, choose Company Information.
   Enterprise Key	Log in to the WeCom management backend and click App Management on the top menu. In the left navigation pane, choose Apps. Under Self-built, select the app you created.
   Address Book Key	Log in to the WeCom management backend and click App Management on the top menu. In the left navigation pane, choose Apps. Under Self-built, select the app you created.
   Service ID	Log in to the WeCom management backend, choose App Management. Obtain the agent ID.

   Table 2 Parameters for enabling DingTalk

   Parameter	Description
   Client ID	Log in to the DingTalk open platform, go to the application development module, and find the DingTalk application. In the credential and basic information area, obtain the client ID.
   Client Secret	Log in to the DingTalk open platform, go to the application development module, and find the DingTalk application. In the credential and basic information area, obtain the client secret.
   Group Template ID	Log in to the DingTalk Open platform, go to the Open Capabilities module, access the scenario group page, and find the group template. Then, obtain the group template ID.
   Robot ID	Log in to the DingTalk Open platform, go to the Open Capabilities module, access the scenario group page, and find the robot option. Then, obtain the group robot ID.
   Service ID	Log in to the DingTalk open platform, go to the application development module, and find the DingTalk application. In the credential and basic information area, obtain the Agent ID.

   Table 3 Parameters for enabling Lark

   Parameter	Description
   App ID	Log in to the Lark developer backend, go to the enterprise-built application module, and find the Lark application. In the credentials and basic information area, obtain the app ID.
   App Secret	Log in to the Lark developer backend, go to the enterprise-built application module, and find the Lark application. In the credentials and basic information area, obtain the app secret.
   Service ID	Log in to the Lark developer backend, go to the enterprise-built application module, and find the Lark application. In the credentials and basic information area, obtain the app ID.

5. Click OK.

   The mobile app is enabled.

Changing the Mobile App Key

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Mobile App Management.
3. Locate the mobile app whose key you want to change and click the button for changing the key.
4. Set parameters for changing the key.

   Table 4 Parameters for modifying information about a WeCom account

   Parameter	Description
   Enterprise ID	The value cannot be changed.
   Enterprise Key	Log in to the WeCom management backend and click App Management on the top menu. In the left navigation pane, choose Apps. Under Self-built, select the app you created.
   Address Book Key	Log in to the WeCom management backend and click App Management on the top menu. In the left navigation pane, choose Apps. Under Self-built, select the app you created.
   Service ID	Log in to the WeCom management backend, choose App Management. Obtain the agent ID.

   Table 5 Parameters for modifying information about a DingTalk account

   Parameter	Description
   Client ID	The value cannot be changed.
   Client Secret	Log in to the DingTalk open platform, go to the application development module, and find the DingTalk application. In the credential and basic information area, obtain the client secret.
   Group Template ID	Log in to the DingTalk Open platform, go to the Open Capabilities module, access the scenario group page, and find the group template. Then, obtain the group template ID.
   Robot ID	Log in to the DingTalk Open platform, go to the Open Capabilities module, access the scenario group page, and find the robot option. Then, obtain the group robot ID.
   Service ID	Log in to the DingTalk open platform, go to the application development module, and find the DingTalk application. In the credential and basic information area, obtain the Agent ID.

   Table 6 Parameters for modifying information about a Lark account

   Parameter	Description
   App ID	The value cannot be changed.
   App Secret	Log in to the Lark developer backend, go to the enterprise-built application module, and find the Lark application. In the credentials and basic information area, obtain the app secret.
   Service ID	Log in to the Lark developer backend, go to the enterprise-built application module, and find the Lark application. In the credentials and basic information area, obtain the app ID.

5. Click OK.

   The mobile app key is changed.

Deleting a Mobile App

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Mobile App Management.
3. Select the mobile app you want to delete and click Delete.
4. Click OK.

   The mobile app is deleted.