Suspending an Issue Ticket

Scenarios

After an issue ticket is accepted, the ticket creator needs to provide data or other information in the fault locating phase, and approve the requests during issue implementation phase. After the issue handler suspends the ticket, the creator needs to approve the suspension.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues. On the displayed page, click Pending.
3. Click the issue name to go to the issue details page. Click Suspend in the upper right corner.
   Figure 1 Issue ticket suspension
   

4. After the ticket is submitted for suspension, the creator clicks the ticket name to go to the issue details page, clicks Suspend Review in the upper right corner of the page, enters review information, and submits the review result. Then the issue handling duration stops counting to prevent suspension recovery.