Querying Sign-In Records

Prerequisites

The agent has the permission to export sign-in logs.

Procedure

1. Sign in to the AICC as an agent or a tenant administrator and choose Work Log > Sign-In Log.
2. Set search criteria to search for sign-in logs based on the criteria.
   Figure 1 Sign-In Log page
   

   Table 1 GUI elements on the Sign-In Log page

   Element	Type	Description
   Time	Drop-down list	The options are as follows: 1 Day 3 Days 7 Days Customization
   	Button	Search for data based on search criteria again and refresh data on the page.
   	Button	Add a sign-in log export task.
   	Button	View sign-in log export tasks.
   Account	Label	Business account.
   Employee ID	Label	Agent ID.
   Operation Type	Label	Operation type. Sign Out Forcible Sign In Forcible Sign Out Sign In
   Operation Time	Label	Operation time.
   Result	Label	Operation result. Successful Failed
   Sign-In IP Address	Label	IP address of the PC for signing in to the Customer Service Cloud.
   Failure Reason Code	Label	Failure cause code.

3. Export sign-in logs.
   1. Click . The New export task dialog box is displayed.
   2. Enter a customized compression password.

      The compression password must contain letters, digits, and the following special characters: @#$%^&*+|=~!?,.:;-_'"(){}[]/><

      The compression password is a string of 8 to 12 characters.

      If the tenant parameter Whether to set a password for compressing exported data is set to No, an export task can be created without entering the compression password.

   3. Click OK.

4. View export tasks.
   1. Click . The Export task view dialog box is displayed.
   2. Download the sign-in logs of a task whose Task Status is Success.
   3. After the download is successful, open the exported file and enter the compression password to view the exported sign-in logs.

      If the tenant parameter Whether to set a password for compressing exported data is set to No, you can directly open the file without entering the compression password.