Configuring a Common IVR

An IVR flow is a voice transfer flow predefined by a tenant administrator of a tenant space, including the main flow, subflow, and exception handling flow. An agent can select an IVR flow or directly call the called route associated with an IVR flow to transfer a voice call to the IVR flow.

• Creating a Flow
  IVR flows are classified into the following types: main flow, subflow, and exception handling flow. This section describes how to create an IVR flow.
• Editing a Flow
  After creating a flow, you need to drag diagram elements provided on the GUI to edit the flow content to implement specific business capabilities.
• Publishing a Flow
  A flow that is added or edited can be used only after being published.
• Modifying Resources Associated with a Flow
  To improve the configuration efficiency, the flow administrator can modify the resources associated with the flow, such as global variables, voice and video resources, work calendars, transfer policies, resource templates, and data tables, for a published flow. If the flow contains subflows or composite diagram elements, the flow administrator can also modify the information on this page.