Modifying Resources Associated with a Flow

Prerequisites

• The flow has been published.
• The current operator has the flow resource management permission.

Context

On the flow resource management page, the following resources of the current flow, subflows of the current flow, or composite diagram elements associated with the current flow can be modified:

• Global variables: The effect of editing the global variables is the same as that of directly editing the information in Managing Variables.
• Voice and video resources: The effect of editing the voice and video resources is the same as that of directly editing the information in Managing Voice and Video Resources.
• Work calendars: The effect of editing the work calendars is the same as that of directly editing the information in Creating Work Calendar Templates.
• Transfer policies: The effect of editing the transfer policies is the same as that of directly editing the information in Configuring a Transfer Policy.
• Resource templates: The effect of editing the resource templates is the same as that of directly editing the information in Adding Resource Templates.
• Data tables: The effect of editing the data tables is the same as that of directly editing the information in Adding Data Tables.

The preceding resources are global resources and may be referenced by other flows. Therefore, check the reference relationship before modifying the resources to ensure that the modification does not affect other flows.

Procedure

1. Choose Configuration Center > Chatbot Management > Common IVR.
2. Click Process Resource Mgmt next to the flow to be modified.
   

   This button is displayed only when the flow is officially published and the current operator has the flow resource management permission.

3. In the resource tree on the left, select the object whose resource ownership needs to be modified.

   In the resource tree, the top node indicates the associated flow. If the flow is associated with composite diagram elements or subflows, the composite diagram elements or subflows are displayed separately.

   Note that the resources of composite diagram elements or subflows are displayed separately only after the corresponding nodes are selected in the resource tree. They are not displayed in the resource list under the top node.

   Figure 1 Selecting a resource tree
   

4. Click View References to check whether the resource is associated with other flows.
5. Close the flow reference information window, click Edit on the flow resource management page, and modify the resource, for example, change the default value.
   

   • To modify voice and video resources, click Update.
   • To update the data table, click Data.

6. Click Save.

Follow-up Procedure

The change takes effect immediately. The flow administrator can directly test the current flow to check whether the resource change takes effect.