Notification Management

Creating a Notification Rule

Create a notification rule. After an incident, issue, or change ticket matches the corresponding rule, a notification is automatically sent.

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Notification Management. On the displayed page, click Create Notification.
   Figure 1 Clicking Create Notification
   

3. In the displayed dialog box, enter the notification configuration information and click OK. Table 1 described the required parameters.
   Figure 2 Setting the notification parameters
   

   Table 1 Notification parameters

   Parameter	Mandatory	Radio/Checkbox	Description
   Name	Yes	/	Notification name of a notification instance. Fuzzy search can be performed based on the notification name.
   Type	Yes	Radio	Including incident notifications, change notifications, and issue notifications.
   Template	Yes	Checkbox	Notification content template is system built-in. The template list varies depending on the notification type. After a template is selected, the notification template details are displayed.
   Notification Scope	Yes	Checkbox	Select a service. For example, if service A is selected and service A is displayed in the incident ticket, the subscription takes effect and a notification is sent based on the subscription instance without considering other matching rules.
   Recipient	Yes	If Shift is selected, you can select single scenario and multiple roles. If Individual is selected, you can select multiple users.	Objects to be notified. If Shift is selected, the notification module automatically obtains the list of personnel in the current schedule mode and sends notifications to the corresponding personnel. If Individual is selected, the notification module directly sends notifications to the corresponding users.
   Notification Rule	/	/	For example, if the value of rule A is set to a, in an incident ticket, the value of rule A is a, not considering other matching rules, the subscription instance will take effect and a notification is sent based on the subscription instance. However, if the value of rule A in the incident ticket is b, the subscription instance will not take effect, and no notification is sent.
   Notification Rule - Level	No	Checkbox	Level of an incident ticket. There are five levels: P1 to P5. For details about the incident ticket levels, see section Creating an Incident.
   Notification Rule - Incident Category	No	Checkbox	Category of an incident ticket. Multiple values are available.
   Notification Rule - Source	No	Checkbox	Source of an incident ticket. Manual creation indicates that the incident ticket is created in the incident ticket center. Transfer creation indicates that the incident ticket is generated during the transfer.
   Notification Rule - Region	No	Checkbox	Region of an incident ticket. Multiple regions can be selected.
   Method	Yes	Checkbox	Notification channel.

   

   In the shift scenario, duplicated users will be removed. However, if multiple persons use the same mobile number, multiple same notifications are sent, which is the same as the notification logic in individual scenario.

   If no rule value is set in a rule, the rule will not be matched. For example, if no value is configured for rule A, the notification instance takes effect without matching rule A, not considering other matching rules. If rule A changes, the notification instance still takes effect without matching rule A.

   After a notification is created, it is enabled by default.

Editing Notifications

Modify an existing notification instance.

Deleting a Notification

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Notification Management. Locate the notification to be deleted and click Delete in the Operation column.
   Figure 4 Deleting a notification
   

3. In the displayed confirmation dialog box, click OK to delete the notification. After the notification is deleted, it is not displayed in the list.
   Figure 5 Confirming the deletion
   

Searching for a Notification Instance

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Notification Management. Enter the search criteria in the search box and press Enter.
   Figure 6 Searching for notifications
   
   

   The search box supports search by notification type and notification name (fuzzy search). The search results can be displayed on multiple pages (10, 20, 50, or 100 records per page). Click the drop-down arrow on the left of each notification instance displays details.

Enabling and Disabling a Notification Instance

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > Notification Management. Locate the notification to be enabled or disabled and click Enable or Disable in the Operation column.
   Figure 7 Enabling/Disabling a Notification
   

3. The confirmation dialog box is displayed. Click OK.
   Figure 8 Confirming the enabling
   
   

   The notification instance statuses include Enabled (in green) and Disabled (in red).

Other Notification Features

The following notification features are not displayed on the page: