Help Center/ Cloud Operations Center/ User Guide/ Basic Configurations/ Shift Schedule Management/ Managing Shift Scenarios
Updated on 2026-06-23 GMT+08:00
View PDF
Share

Managing Shift Scenarios

After a shift schedule has been created and put into practice, the shift scenario and shift roles need to be changed due to service requirement adjustment, personnel responsibility change, and O&M scenario expansion. To follow up on such dynamic adjustments, COC provides comprehensive configuration capabilities in the Shift Scenario Management module, enabling you to create, view, edit, and delete shift scenarios and their associated roles. You can: (1) Add new scenarios to meet evolving business needs. (2) Remove obsolete or disabled scenarios. (3) Update role assignments and relationships within existing scenarios. (4) Quickly retrieve detailed configurations for all current scenarios and roles. This flexibility allows shift schedule setups to adapt seamlessly to changing operational requirements—without needing to rebuild scenarios from scratch—ensuring both agility and efficiency in shift schedule management.

Creating a Shift Scenario

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Click Scenario Management.
  4. On the displayed page, click Create Scenario.
  5. Set parameters for creating a shift scenario.

    Table 1 Parameters for creating a shift scenario

    Parameter

    Description

    Scenario Name

    Customize the name of the shift scenario.

    Shift Type

    The options are Non-fixed shift (Monday-Sunday) and Fixed shift.

    • Non-fixed shift (Monday–Sunday): Manage personnel by different shifts. Shifts can be generated by time according to shift rules.
    • Fixed shift: Manage personnel by a fixed shift. Personnel are directly assigned to shift roles.

    Dimension

    The options are Application and Global.

    • Application: The shift schedule is created for a specific application. If the shift schedule is to be set for different regions of an application, you can select a region.
    • Global: The schedule is created for global applications.

    Scenario Description

    (Optional) Enter the description of the shift scenario.

  6. Click OK.

Creating a Shift Role

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Click Scenario Management.
  4. Locate the shift scenario for which you want to create a shift role and click Create Shift Role in the Operation column.
  5. Set parameters for creating a shift role.

    Table 2 Parameters for creating a shift role

    Parameter

    Description

    Name

    Customized a role name.

    Shift Scenario

    The value is the selected shift scenario and cannot be changed.

    Description

    (Optional) Describe the role.

  6. Click OK.

    The shift role is created.

Modifying a Shift Scenario

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Click Scenario Management.
  4. Locate the target shift scenario and click Modify in the Operation column.
  5. Set parameters for modifying a shift scenario.

    Table 3 Parameters for modifying a shift scenario

    Parameter

    Description

    Scenario Name

    Customize the name of the shift scenario.

    Shift Type

    The value is the selected shift type and cannot be changed.

    Dimension

    The value is the selected dimension and cannot be changed.

    Scenario Description

    (Optional) Enter the description of the shift scenario.

    The shift type and dimension in a shift scenario cannot be modified. To modify them, create a new shift.

  6. Click OK.
  7. Click on the left of the scenario name.
  8. Locate the target role and click Modify in the Operation column.
  9. Set parameters for modifying a shift role.

    Table 4 Parameters for modifying a shift role

    Parameter

    Description

    Name

    Customized a role name.

    Shift Scenario

    The value is the selected shift scenario and cannot be changed.

    Description

    (Optional) Describe the role.

  10. Click OK.

Deleting a Shift Role

A role can be deleted only when it is not associated with any shift scenario.

Once a shift role is deleted, it cannot be restored. Before deleting a shift role, check whether the shift role is referenced in a shift scenario.

  • If there is any reference, deleting the role may cause exceptions, such as review process interruption and service ticket dispatch failure.
  • If there is no reference, the deletion has no impact.
  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Click Scenario Management.
  4. Click on the left of a scenario name to view the associated roles.
  5. Locate the role you want to delete and click Delete in the Operation column.
  6. Click OK.

Deleting a Shift Scenario

A shift scenario can be deleted only when it is not associated with any shift role.

Once a shift scenario is deleted, it cannot be restored. Before deleting a shift scenario, check whether the shift scenario is referenced.

  • If there is any reference, deleting the scenario may cause exceptions, such as review process interruption and service ticket dispatch failure.
  • If there is no reference, the deletion has no impact.
  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Shift Schedule Management.
  3. Click Scenario Management.
  4. Locate the shift scenario you want to delete and click Delete in the Operation column.
  5. Click OK.
Parent Topic: Shift Schedule Management