Help Center/Partner Center/User Guide/Cloud Solution Providers/Customers/Customer Management/Freezing Both an Account and Resources
Updated on 2026-03-12 GMT+08:00
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Freezing Both an Account and Resources

A partner can freeze the account and resources of a customer associated with the partner by reseller model. After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services provisioned cannot be used. Unfreeze the resources within 15 days (subject to the time range regulated on the official website) of when they are frozen. Otherwise, the stored data will be deleted and the cloud service resources will be released. Exercise caution when using this function.

  • If your reseller account is frozen, you cannot unfreeze customer accounts.
  • In KooGallery, you can freeze only images and pay-per-use products. Other products (such as SaaS and yearly/monthly licenses) are not supported now. If you have any requirements on resource control, submit a service ticket.

Procedure

  1. Access the Customer Management page.

    a) Sign in to Huawei Cloud as a partner.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation bar, select Sales > Customers > Customer Management.

  2. Locate the target customer and click Freeze Account and Resources in the Operation column.

    You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.

  3. Enter the reason.
  4. Click OK.

    A message is displayed indicating that the account and resources are frozen.

    • Account and resource freezing is a critical operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.
    • To unfreeze both the account and resources for a customer, click Unfreeze Account and Resources in the Operation column for the target customer. For details, see Unfreezing Both an Account and Resources.

Parent Topic: Customer Management