Unfreezing an Account

When the account of a customer associated in reseller model is frozen, a partner can manually unfreeze the account.

After a customer is associated with a partner in reseller model, the customer's account is frozen by default.
If your reseller account is frozen, you cannot unfreeze customer accounts.

Access the Customer Management page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Locate the target customer and click Unfreeze Account in the Operation column.

You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.
Enter the reason and click OK. A message is displayed, indicating that the account is unfrozen successfully.

Account unfreezing is a sensitive operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.