Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customers/ Customer Management/ Freezing a Customer
Updated on 2024-09-03 GMT+08:00
View PDF

Freezing a Customer

After a customer is associated with you in the reseller model, their account is frozen by default. If you also need to freeze their resources, you can go to Partner Center.

You can choose to freeze only the account or both the account and resources of a customer.

Impacts of Freezing Only Accounts or Both Accounts and Resources

  • Impacts of Freezing Accounts

    If customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur fees.

    The following table describes the impacts on a reseller customer after its account is frozen.

    Operation Type

    Supported Operations

    Operations Not Supported

    Operations on yearly/monthly cloud services
    • Unsubscribing from resources
    • Modifying resource names
    • Purchasing resources
    • Modifying specifications
    • Renewing subscription to resources
    • Changing yearly/monthly resources to pay-per-use resources
    • Operations on resources
    • Deleting resources

    Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)
    • Modifying resource names
    • Viewing resource information
    • Purchasing resources
    • Modifying specifications
    • Changing pay-per-use resources to yearly/monthly resources
    • Operations on resources
    • Deleting resources
  • Impacts of Freezing Accounts and Resources

    In addition to the account freezing, resources are also frozen and enter the retention period. During the retention period, customers cannot access or use the frozen cloud service resources. Cloud service resources and data stored will be retained, and the frozen resources will not incur fees.

Freezing an Account

  1. Use your account to log in to HUAWEI CLOUD.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation bar, select Sales > Customers > Customer Management.
  4. Click Freeze Account in the Operation column in the row of the target customer.

  5. Enter the reason.
  6. Click OK.

    A message is displayed indicating that the account is frozen.

    • If partners have enabled the verification code function, a verification code is required.
    • To unfreeze a customer account, click Unfreeze Account in the Operation column.

Freezing Both an Account and Resources

  1. Use your account to log in to HUAWEI CLOUD.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation bar, select Sales > Customers > Customer Management.
  4. Click Freeze Account and Resources in the Operation column in the row of the target customer.

  5. Enter the reason.
  6. Click OK.

    A message is displayed indicating that the account and resources are frozen.

    • If partners have enabled the verification code function, a verification code is required.
    • After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services cannot be used. Exercise caution when performing this operation.
    • To unfreeze both the account and resources for a customer, click Unfreeze Account and Resources in the Operation column for the target customer.

Parent topic: Customer Management