Freezing an Account

After a customer is associated with you in the reseller model, their account is frozen by default. If you also need to freeze their resources, you can go to Customer Management in Partner Center.

You can freeze or unfreeze accounts of your customers associated in the reseller model.

Impacts of Freezing Accounts

If a customer's account is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees.

The following table describes the impacts on a reseller customer after its account is frozen.

Operation Type	Supported Operations	Operations Not Supported
Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

Procedure

Use your account to log in to Huawei Cloud.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
In the top navigation bar, select Sales > Customers > Customer Management.
Click Freeze Account in the Operation column in the row of the target customer.
Enter the reason.
Click OK.

A message is displayed indicating that the account is frozen.
- If you have enabled the verification code function, a verification code will be required.
- To unfreeze a customer account, click Unfreeze Account in the Operation column. For details, see Unfreezing an Account.