Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Intelligent Outbound Call Tasks/ Agent Outbound Call Task/ Viewing a Reserved Outbound Call
Updated on 2023-10-12 GMT+08:00
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Viewing a Reserved Outbound Call

Context

The outbound call task refreshes and displays the total number of reserved outbound calls that have expired and the total number of reserved outbound calls that are about to expire within 5 minutes every minute, and reminds agents to process reserved outbound call tasks.

Procedure

  1. Sign in to the AICC as an agent.

    1. Choose Outbound Call > Agent Call. A message is displayed above the outbound call task. Click Ready. Set the agent status to busy and open the page for making a reserved outbound call.
      Figure 1 Reserved outbound call notification page
    2. Choose Outbound Call > Reserved Call.

  2. Select the reservation task to be executed and click Call. The agent starts to dial the reserved customer number.

    An outbound call can be made only when the following conditions are met: The number has not been used to make an outbound call, and the agent has signed in and is in idle state.

Parent topic: Agent Outbound Call Task