Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Intelligent Outbound Call Tasks/ Making a Reserved Outbound Call/ Adding a Reserved Outbound Call

Updated on 2023-10-12 GMT+08:00

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Adding a Reserved Outbound Call

An agent can reserve an outbound call so that the agent can perform the outbound call task again at another time.

Prerequisites

The agent is in the calling state.
The reserved time must not be earlier than the current time.

Procedure

Sign in to the AICC as an agent and choose Outbound Call > Reserved Call.
Click Add.
Set Customer Number, Reserved Call Time, and Remarks.
Click Save. The reserved outbound call is created successfully.

Parent topic: Making a Reserved Outbound Call

Previous topic: Viewing a Reserved Outbound Call

Next topic: Executing a Reserved Outbound Call Task

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